Support
Something not working? Ask us.
Ask from inside the app, or from here. The person who answers is one of the people who built it.
We answer within 2 working days, and usually the same day. If something is broken for your whole household, say so in the first line and it goes to the top.
Help articles
The things people ask first.
How do I add someone to my household?
Open People and special dates, then Manage household, and invite them by email or with a six-digit code. They create their own account on the address the invite went to and enter the code. A household can have up to 4 people on Basic and as many as you like on Pro.
How do I send a guest link for one event?
Open the event, then Guests, and add them by email or copy the link to send it however you like. Whoever you send it to sees that event and nothing else in your calendar, and can RSVP without installing anything. Remove them from the guest list and the link stops working.
How do I add a vehicle so the MOT reminder works?
From the More tab, open Cars and renewals and add the car by its registration. The MOT and road tax dates are looked up automatically, put on the family calendar, and you are reminded a month before and a week before each one.
How do I delete my account and everything in it?
Settings, then Close account. It asks for your password and for you to type DELETE, and then everything of yours is removed from our systems at once. A household you share with other people is handed to its longest-standing member rather than deleted, so closing your account never takes away somebody else’s calendar. It is not reversible.
How do I cancel Pro?
Through the App Store or Google Play, wherever you bought it. That is the only place a store subscription can be cancelled. Your household drops to Basic at the end of the period you have paid for, and nothing is deleted.
Account and data
To delete everything, use Settings inside the app. If you cannot get into your account, email us from the address you signed up with and we will help.
Contact
Send us the details.
The more specific you are about what you did and what happened, the faster this goes. Please do not send passwords or photographs of documents.
Or email support@kinmeadow.com. What you send is used to answer you and nothing else; the privacy policy says how long we keep it.